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Connection Issues

Experiencing connectivity issues with Workshop? This guide helps you troubleshoot and resolve network or firewall-related problems.

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Required Connections

To function correctly, Workshop needs access to several services. Ensure the following domains are accessible if you are on a restricted network:
Domain/ServicePurposePortProtocol
*.workshop.aiCore service communication443HTTPS
*.googleapis.comSession management443HTTPS
*.us-central1-memex-desktop.cloudfunctions.netAI model access443HTTPS
*.memexpublic.blob.core.windows.netUpdates and announcements443HTTPS
*.openaipublic.blob.core.windows.netOpenAI services443HTTPS
*.api.github.comTemplate resources443HTTPS
*.us.i.posthog.comTelemetry443HTTPS
*.sentry.ioError reporting443HTTPS
*.lemonsqueezy.comPayment processing443HTTPS
Some infrastructure domains reference legacy naming (e.g., memex-desktop.cloudfunctions.net). These are real domains that Workshop’s backend relies on — they must be allowlisted even though the product is now called Workshop.

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Identifying Connectivity Issues

You may have network issues if:
  • You cannot start or send messages in Workshop
  • You encounter error messages about connection failures
  • You experience delayed responses or timeouts

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Troubleshooting Steps

1

Check your internet connection

Verify your device is online by visiting other websites in your browser.
2

Check firewall restrictions

If you are behind a corporate firewall, request IT to allowlist the domains listed above. For personal firewalls, check settings to allow Workshop access.
3

Check proxy server settings

Verify your proxy allows connections to the required services.
4

Test VPN interference

Temporarily disable your VPN to test connectivity. If that resolves the issue, adjust VPN settings to allow traffic to the necessary domains.
5

Check DNS configuration

Try alternative DNS servers such as 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare). Flush your DNS cache to update records.

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Testing Your Connection

Verify network access from a terminal: 
# Ping the main Workshop domain
ping workshop.ai

# Test HTTPS connection
curl -I https://workshop.ai
Repeat for other required domains if needed.

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SSL Intercept Issues (Proxy)

If you see an error like: 
ConnectError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify
failed: self-signed certificate in certificate chain
This typically means a corporate proxy is intercepting SSL traffic. To resolve:
  1. Obtain the proxy’s CA certificate — this is usually a .pem or .crt file from your IT department
  2. Install the CA certificate system-wide:
    • macOS: Add it to the “System” keychain in Keychain Access and set trust to “Always Trust” for SSL
    • Windows: Import into the “Trusted Root Certification Authorities” store for “Local Computer”
    • Linux: Place the .crt file in /usr/local/share/ca-certificates/ and run sudo update-ca-certificates

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Upgrading Workshop

Many connectivity issues are resolved by upgrading to the latest version. Visit workshop.ai to download the latest release, or check the announcements section within the application.

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Need More Help?

If issues persist:
  1. Document your network setup details (firewall type, proxy configuration, VPN provider)
  2. Capture any error messages you see
  3. Contact Workshop support with this information:
Network configurations vary widely between organizations. Your IT department may need to implement specific solutions for your environment.